DAZN: How to request a refund from DAZN

DAZN: How to request a refund from DAZN ©digitaleterrestrefacile

You are a subscriber to DAZN or Sky? On Sunday 11 April 2021 you were unable to watch the Inter Cagliari or Verona Lazio matches due to a malfunction of the app DAZN?

Good. DAZN has decided to compensate their subscribers who were unable to attend Serie A matches with a refund, or rather with a one-month free subscription as a form of compensation.

Let’s find out with the expert how to get a refund from DAZN.

It happened Sunday 11 April 2021during the live shows of Inter Cagliari And Verona Laziothe’s total blackout of DAZNor at least his app, which he did infuriate very many subscribers of the streaming platform. From 12:30 until 5pm the app simply didn’t work for most customers.

DAZN immediately explained the network technical problem and apologized to the customers, assigning the blame to her external supplier Comcast Technology Solutions Comcast-owned company that also controls NBC Universal and Sky. And she also promised compensation to her subscribers.

How to request a refund from DAZN?

If you are one of the unfortunate subscribers who have only managed to see the frozen image from Lukaku and the spin wheel on the app you should have got one email directly from DAZN:

«We know that you may have encountered difficulties in accessing the DAZN platform Sunday 11 April. This was caused by a problem with one of our external suppliers. We are very sorry for the inconvenience and we want to offer you one month of access to DAZN at no additional cost“.

So if you have received this email or a message on the app you can take advantage of one month free of the DAZN subscription by applying by May 31, 2021, and you can activate the gift voucher by June 30, 2021.

The message should go to the customers who were active on the platform on Sunday 11 April during the two blacked-out games. Anyone who has not tried to connect to the app in those hours will not be entitled to reimbursement.

How to get the free voucher of the month from DAZN

If you are a subscriber damaged by the disruption on Sunday 11 April 2021 you must log in to This Page of the DAZN website, And insert your email associated with the DAZN account by May 31, 2021. By 48 hours in fact, from the sending of the email, you will receive a reply email with the instructions to activate your voucher for the free month offered by DAZN.

Remember that you must redeem the voucher by June 30th. If you do not receive the email with the instructions, or you encounter technical problems, you can contact customer care.

At the end of the month, free your subscription will continue under the conditions in force, unless canceled.

If you are already taking advantage of a promotional code or one prepaid card currently active on your account DAZNjoining this initiative will add an additional month at the end of the current billing period.

How to activate the free month of DAZN

You can activate your voucher for the free month of DAZN follow these instructions:

• Go to the site of DAZN to the page https://www.dazn.com/it-IT/redeem;
• Enter the code that you find in the reply email in the appropriate field on the page;
• If the code works correctly, you will receive a message in a banner at the top of the screen that will inform you about the duration of your month free;
• In the period preceding the expiration, you will be notified with an email about the end of your prepaid subscription and you will be free to choose whether to renew or cancel the monthly renewal.

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